Beginner’s Guide to a Quality Program
summary
Provides ready-to-use Quality Strategy Template and Quality Program Template and shows how to move from a high‑level mental model to a program of projects with measurable outcomes. Recommends quarterly reviews, uses RACI charts to assign responsibility, sets OKRs (example: increase automation by 25% as a leading indicator, reduce P0 customer defects as trailing), includes a risk register, roadmap with milestones, stakeholder governance and who must implement CI/CD integrations to make the program work.
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