Innovation by Design – AI Driven Services Transformation
summary
NTT DATA claims an end-to-end management portal driven by generative AI that preemptively solves 95% of network issues and cuts ticket handling times by over 30%, managing traffic across a backbone carrying ~94% of APAC transit. Built assets include a proprietary code-migration tool called Coding, conversational AI Eva, an in-house LLM Suzumi, photonics low‑latency networks, and synthetic testing that replaces a 4–6 hour manual call‑flow test. Also deployed: AI imaging with Sinaps for X‑ray insights in cardiology and neurology.
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chapters (7)
- 0:00Introduction to AI-driven transformation
- 1:59Challenges in scaling AI services
- 3:27NTT’s AI research and investments
- 5:36AI use case in network operations
- 7:23AI for customer experience
- 9:33AI in healthcare and citizen health
- 11:22Key considerations for large-scale AI deployment
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