How Disruptive Tech is Reshaping the Financial Services Industry
summary
Financial services use AI/ML, edge computing, blockchain, computer vision and virtual assistants to personalize real‑time experiences: 70% of new customers are digitally engaged in month one and 78% remain active across their lifecycle. Examples include mixed reality for customer experience, an Alexa skill for rewards, automated email intent routing and accounts‑payable automation that drives a 43% increase in merchant spend. Networks process about $1 trillion yearly, holding roughly 25% of US credit‑card activity share, and experiments include product‑level rewards via blockchain.
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chapters (6)
- 0:00Intro
- 1:40A legacy of disruption
- 3:01Disruptive tech is empowering financial services... & the customer
- 5:30Meeting the expanding needs of customers, proactively
- 8:23As a digital-first company, one thing leads to another
- 10:40What does the path to the future look like?
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