How Disruptive Tech is Reshaping the Financial Services Industry
summary
Sees finance rushing to early‑stage tech because leaders report 70% view disruptive tech as a concern and customers demand real‑time personalization: 75% say on‑the‑spot experiences win loyalty while only 54% express trust in institutions. Cited deployments include AI and ML for personalized service, mixed reality pilots at American Express, Alexa integrations to streamline purchases, and edge computing used to keep data private and deliver contextual, low‑latency personalization that actually reaches customers.
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