Gamifying Reliability Excellence—The Service Score Card
summary
A small web app called Service ScoreCard runs weighted checks (10–30 line Python plugins) against services by pulling data from Git, CI, config and monitoring, caches a contact object, and scores each service as A+ to F; proof of concept is built in an afternoon, checks grow from 15 to 40+, grades publish to the company leaderboard, policy gates (no SRE support for Fs, 24/7 deploy for Bs+) drive teams to fix failures, and overall service health measurably improves.
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chapters (10)
- 0:00Introduction
- 1:34Reliability Excellence
- 3:03The Problem
- 6:23The Solution
- 8:56What Makes a Check
- 9:25Running a Check
- 10:22Using Plugins
- 11:07Checking Plugins
- 11:58Understanding Whats Bad
- 17:07Hacks
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