From Personalized to Programmed
summary
Explains concrete failures when AI is grafted onto mass customization: a passport-photo rejection that flags open eyes as closed, Google suggesting 1/8 cup non-toxic glue for cheese that won’t stick, an Alexa demo that returns a porn station instead of a children’s song, and configurators that end with everyone gets avocado. Lists specific harms: over-recommendation of unnecessary cosmetics, literal chatbot outputs that produce unrealistic products, echo chamber suggestions, biased stereotyped outfits, camera-based wardrobe snooping, and no reliable audit of optimization goals.
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chapters (5)
- 0:00Introduction to AI in customization
- 1:29AI pitfalls in real-world examples
- 5:11Problems with AI in mass customization
- 10:55AI chatbot limitations in sales
- 14:46Q&A and final thoughts
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