In the Center of the Cyclone: Finding Sources of Resilience
summary
Argues that resilience is actual human work — sustained adaptive capacity — located above the drawn system boundary in people’s mental models rather than in code or alerts. Shows why common practices (neat incident models, metrics-only postmortems) produce blind spots — shallow data goggles — and recommends collecting richer traces: who joined, when, hypotheses tried, red herrings, context like vacations or conferences. Points to a public resilience papers club repo and a Seeking SRE chapter as starting resources.
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chapters (6)
- 0:00Complexity and resilience
- 3:40Defining resilience
- 5:46The role of cognitive work
- 11:22Barriers to understanding
- 16:57Looking beyond shallow data
- 22:17Building a resilient future
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