Adventures in Account Recovery, PEP 541 & More As Inaugural PyPI Support Specialist
summary
Backlogs shrink from five months to a 1.5 day triage average for account recovery and from 16 months to about a week for PEP 541 requests, with concrete work: new technical workflows and user docs, an upcoming typo email loop feature to let mistyped sign-up addresses be corrected, a process to evaluate releases from the prohibited names vault, and outreach for 2,000 community orgs plus 182 company orgs. Metrics, implemented docs, and slated features determine whether to watch.
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chapters (6)
- 0:00Introduction
- 1:51Account recovery backlog
- 5:01PEP 541 requests backlog
- 7:33Prohibited names and PyPI orgs
- 9:38Being the first and embracing curiosity
- 10:50Closing remarks
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