Conversational AI Product Management
summary
Claims that conversational AI market hits $16–20B by 2024 with 35–50% CAGR, 1.4B users so far, and bots already handle 70% of routine interactions while cutting costs up to 30%. Demonstrates a shipped conversation builder with API integrations, context passed as entities across modes and channels, escalation to human agents, and support for long dialogues of 50–100 turns. Mentions TensorFlow/Keras/SageMaker/Azure ML as the libraries driving models.
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chapters (8)
- 0:00Introduction and background
- 1:28Evolution of AI
- 5:05Understanding conversational AI
- 8:31Market impact and metrics
- 11:33Current use cases
- 13:44Next-gen applications
- 17:27Terminology and design
- 21:41Building an AI product
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