How Oracle Champions Customer Success
summary
Organization forms 18 months ago consolidating thousands of services, education and support staff and reports customers are “happier than ever” with spikes like 10 customers go live in one day. A digital product called Cloud Success Navigator launches today after a year of development, using Redwood UI, a preconfigured starter environment and an AI assistant across planning, migration, testing and optimization. New toggle-on services include Cloud Success Assurance (responsive) and Cloud Success Protection (proactive), and 22 industry playbooks publish for implementation and optimization.
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chapters (10)
- 0:00Customer success services intro
- 1:50Why customer success matters
- 3:16Recent announcements highlights
- 4:40Oracle Cloud Success Navigator
- 6:32Total commitment with Cloud Navigator
- 7:35New customer benefits
- 9:21Support for experienced cloud users
- 11:10Cloud Success Assurance services
- 12:3522 industry playbooks explained
- 13:17Learn more at CloudWorld
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