Using OSS (SignalR, React) to Connect Users to an API in NRT (Near-Real Time)

on YouTube ↗30m

" summary

A WebSocket pipeline using SignalR (WebSockets) and a React UI relays Avaya agent desktop events to specific browser tabs, pre-populates patient demographics, and avoids blocking the critical path when a backend patient-lookup API takes anywhere from ~1–5 seconds to occasionally ~60 seconds. External integrations live in a separate integration engine microservice so the core app stays responsive. Deployed on Azure SignalR managed (10k scale), it increases complexity but works in production and simplifies agent workflows.

AI-written summary · about

" chapters (9)

1. 0:00Introduction
2. 1:51Call center workflows
3. 3:59Desktop-web integration challenges
4. 6:28SignalR for real-time routing
5. 8:57SignalR over alternatives
6. 12:28Integration engine
7. 17:02SignalR targeting and edge cases
8. 21:34Q&A
9. 25:30OSS reliance and community

" related talks

• 33mRealtime web applications, from your Mac to the Cloud, with SignalR and AzureBrady Gaster · Visual Studio for Mac: Refresh(); 2020
• 44mGoing real time using Azure CosmosDB and ReactOlena Borzenko · NDC Oslo 2021
• 43mGetting real(time) with Akka.NET, React and ReduxFrancis Paulin · NDC Oslo 2017
• 53mSignalR: To Chat and BeyondDavid Pine · NDC Minnesota 2019
• 01h 01mEvent driven applications in AzureLaurent Bugnion · NDC Oslo 2021
• 43mRealtime Web Apps in the WildPhil Leggetter · PHP UK Conference 2013
• 45mKeeping it Real(time)Mike Lehan · Dutch PHP Conference 2019
• 31mGoing real time using Azure CosmosDB and ReactOlena Borzenko · code.talks 2022