Web Forms: When Someone's Gender is Your Business
summary
A concrete fix: change label to sex instead of gender, add a prominent hover help explaining insurance sex and a freeform “more gender information” field linked from the form. Team builds these skateboard MVPs in a one‑day hackathon, then runs user research with a trans network and doctors. Findings: sex assigned at birth and binary options are medically useless for screening; doctors want patient control over pronoun disclosure; the small changes deploy April and reduce harm while improving patient and staff experience.
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chapters (7)
- 0:00Introduction
- 1:41The Problem
- 3:29Premeeting Research
- 4:12Hackathon
- 6:08Hover Text
- 13:21User Research
- 18:15Conclusion
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