⚡ Lightning Talk: Unlocking Customer-Centric Observability: A Case Study of OpenTelemetry To Reduce MTTD < 3 Mins
Lightningat Observability Day 2025 · on Tuesday, 2025-04-01· at 17:00· Level 1 | Hall Entrance S10 | Room C·
summary
Claims a customer-centric pipeline built with an OpenTelemetry JavaScript wrapper, OpenTelemetry Collector, stream processing and an operational data lake that computes Failed Customer Interactions (FCIs) and triggers anomaly detection to cut MTTD < 3 minutes. Implementation handles 130,000 spans/sec, aggregates spans into interaction-level outcomes (success, degraded, failed), computes unique-user impact, and surfaces Slack alerts and a Waverint dashboard; example: 8,500 interactions → 21 failures → 5 unique users (0.34%), improving detection and prioritization.
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chapters (6)
- 0:00Customer-centric observability
- 1:03Traditional monitoring problems
- 2:47Customer interaction metric
- 4:52OpenTelemetry JavaScript
- 6:15Dashboard for failed interactions
- 7:41Q&A
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