Fostering a quality quality culture
summary
Builds a quality culture by creating a global community, running fortnightly sessions and workshops, and distilling participant input into five principles that teams use to align decisions. Wins include hiring three lead engineers for enablement, replacing flaky Selenium-heavy end‑to‑end testing with contract testing using an internally hosted Pact Broker then migrating to PactFlow SaaS, publishing CI/CD helpers and guides, and measuring adoption—resulting in faster, more reliable releases and growing cross-team uptake.
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chapters (15)
- 0:00Intro
- 1:45Culture
- 2:04Three main things that shape culture
- 4:12Can you change culture directly
- 4:48My day job
- 7:20Building a community
- 10:15Building on the momentum
- 14:11Enabling capability growth
- 19:08Culture of quality
- 21:07Quality model
- 25:13Values behaviors interactions
- 26:18Quality engineering
- 26:32Find your own levers
- 26:58The law of diffusion
- 27:52Wrap up
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