DIY Usability Testing When You Have No Time and No Budget
summary
Shows a concrete DIY workflow: recruit five users, run back-to-back 45-minute sessions (15-minute buffers), use participants’ devices or Zoom recording, and have one administrator plus a note-taker. Tasks are written as open questions and tests must let users fail. A three-minute session on lexmed.com reveals zero-results for some locations and a hidden appointment flow that forces login, so practical fixes are to surface a make an appointment button, add a map, and reduce forced account steps.
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chapters (14)
- 0:00Introduction
- 1:06Usability testing importance
- 3:10Choosing what to test
- 4:12Effective task lists
- 6:39Finding test participants
- 10:50Realistic testing environment
- 12:13Recording options
- 13:37Note-taker role
- 15:43Efficient session structure
- 16:45Icebreakers and guidance
- 18:29Handling questions
- 20:57Reporting insights
- 23:27Live usability test
- 32:51Q&A
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