Empathy for internal users: Build and train for real content admins
summary
Claim: a site’s admin UI and training determine success, so build focused editors and train for real users. Uses core Media, Views and contrib modules like Paragraphs Browser, Field Group and Entity Browser, plus focal-point images and a swapped draggable library to simplify paragraph editing. Team runs informal user testing with 5–10 test users, creates role-limited permissions, custom admin theme tweaks, previewable paragraph components and short, staged trainings with follow-up Q&A and task-based docs; these interventions noticeably reduce editor confusion.
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chapters (18)
- 0:00Introduction and speaker setup
- 1:26Why admin experience matters
- 3:14Planning for real content admins
- 5:42Out of the box tools for admins
- 9:35Contrib modules for better UX
- 13:51Custom admin theme improvements
- 15:40Training content admins effectively
- 16:02Drupal as a second language
- 17:26Who should lead the training
- 19:10Know your audience first
- 20:12Signposting and road mapping
- 20:33Start training with simple content
- 21:15Side-by-side frontend and backend
- 22:43Check your Drupal jargon
- 23:26Ask the right training questions
- 24:30Post-training documentation
- 25:32Build in touch points for questions
- 26:15Q&A and closing remarks
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