~/talk

SLO Burn—Reducing Alert Fatigue and Maintenance Cost in Systems of Any Size

Talkat LISA18 · on Monday, 2018-10-29· at 11:00· Legends Ballroom D· [devops-and-delivery, observability]
slides:none on file

Argues that paging on user-facing symptoms and SLO error budgets cuts alert fatigue, shows a Prometheus implementation that measures SLIs at the load balancer, computes burn rate against a weekly SLO, and fires only when projected consumption threatens the budget. Demo runs a 10-backend round-robin app behind a load balancer, injects failures and triggers a page when the burn rate exceeds the 70 errors/sec threshold (roughly a 1% SLO baseline), proving the approach reduces noisy cause-based alerts.

AI-written summary · about

  1. 0:00Start
  2. 8:12What Is Symptom Based Alerting
  3. 11:03Error Budgets
  4. 19:25Burn Rate
  5. 26:19Antagonistic Load Generator
  6. 30:33Firing Alerts in Prometheus
  7. 33:19How Do You Know What's Going Wrong in the System
  8. 39:46Acceptable Level of Paging
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