Operations Reform: Tom Sawyer-ing Your Way to Operational Excellence
summary
A spreadsheet-based, 4-question gut check scales to hundreds of services and produces monthly live roll-ups so management sees which services—not people—need work. Teams start with pass/fail, expand to a four-point rubric, and run quick monthly updates that expose issues without blame. Work prioritizes the bottleneck via Theory of Constraints, limits remediation to 20% of project-hours, and uses theme months (for example backup month) so fixes share knowledge, reduce tech debt, and measurably improve operational hygiene.
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chapters (10)
- 0:00Start
- 0:21Who is Tom Limoncelli?
- 12:07Non-monetary recognition of good work
- 13:29Seek perfection. Don't require it.
- 16:28Scoring
- 17:59Assessment Categories
- 20:45Created a new problem
- 21:343 Solutions
- 23:03The Theory of Constraints
- 27:38Do this in your enterprise
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