Leveraging Internal Knowledge: Building AiKA at Spotify
Talkat KubeCon + CloudNativeCon Europe 2025 · on Wednesday, 2025-04-02· at 12:00· Level 0 | ICC Capital Hall | Room J·
summary
Spotify builds AiKA, a RAG-based internal knowledge platform using embeddings, a vector database, multiple LLM providers, a custom inference and confidence-scoring model, and OpenTelemetry for observability. It ingests docs, Slack, code and org data, offers Backstage, Slack and Python clients, plus YAML-configurable Slack “goalie” bots. Adoption hits 70% tried, 1,000+ daily active users, 25% weekly; 86% of developers use it, the goalie bot runs 100+ support channels and answers ~30% of seen questions, saving thousands of hours; reranking boosts retrieval ~10–15%.
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chapters (10)
- 0:00Introduction and challenges
- 3:10Understanding RAG
- 3:59Building the platform
- 6:12Aika core principles
- 7:35Meet Aika
- 8:15Aika capabilities
- 9:00Architecture and scaling
- 14:07Optimizing knowledge
- 17:53Aika Goalie Bot
- 20:47Learnings and future path
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