What's up with Chatwoot?
summary
Chatwoot is an open source Intercom/Zendesk alternative with a one-command CLI install, dashboard, widget-embedded help center, automations and macros, and a native AI assistant (beta) that answers roughly 30–50% of simple customer queries. Community: ~177k stars, 3,000+ merged PRs, 280 contributors, 6,000 self‑hosted instances, 28M messages, 3.6M conversations, 99.96% uptime. Built on Postgres, Rails, Vue, Heroku; single‑node optimizations cut slow queries from 12s→1.2s and 18s→10ms with indexing; Redis mutexes handle webhook concurrency. Rebuilding mobile app and modernizing the frontend.
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chapters (12)
- 0:00Introduction
- 1:10What is Chatwoot
- 2:54Origin and open-source mission
- 4:41Chatwoot 2.0 validation
- 6:50Chatwoot 3.0 AI innovations
- 9:57Community growth metrics
- 11:44Engineering stack
- 13:30Engineering culture
- 14:33Twitter API shutdown
- 15:15Future roadmap
- 16:41Community impact
- 17:27Q&A
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