Unlocking Business Value: Navigating Identity Program Challenges with Expert Insights ...
summary
Argues that identity programs must deliver measurable revenue and retention gains by reducing onboarding friction and enriching customer journeys, not just check compliance boxes. Recommends a three‑phase approach: expert advisory, a tailored strategy, and building a process engine that weaves cloud, hybrid and SaaS identity products together. Typical timelines range 2–5 years to realize full value. Stresses executive buy‑in, organizational change management, mixed business and technical skills, and avoiding fragmented identity solutions across lines of business.
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chapters (10)
- 0:00Introduction to identity programs
- 0:31Business value of identity programs
- 3:21Customer journey with identity
- 5:29Three-phase implementation approach
- 7:34Identity as business solution
- 8:58Adapting to rapid tech changes
- 10:21Skills for business value delivery
- 12:28Measuring business value success
- 13:29Identity beyond cybersecurity
- 14:57Closing remarks and resources
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