Heuristics to help you design, build, and choose test tools
summary
Evidence-based 12 heuristics appear, organized into why who context, not buzzwords: each heuristic is a question with subquestions, research citations, and activities on a public GitHub repo. Concrete findings include usability as the largest failure class, nearly 30% of failures tied to management or org mismatch, a case where Anna’s solo tool becomes unsupported, Bill discovering a communication—not a tool—problem, and Cam missing two whole user groups in a prototype.
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chapters (9)
- 0:00Introduction
- 3:43From assumptions to research
- 8:42Designing heuristics
- 12:17Heuristic 1: Tool necessity
- 14:04Heuristic 2: Who will use or be affected
- 17:17Heuristic 3: Tool usage
- 20:07Applying heuristics
- 22:13Next steps
- 23:15Q&A
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