Balancing Human Oversight and AI in UXR
summary
Uses the Planning Fallacy case—Sydney Opera House planned 4 years becomes 14 and $7M becomes >$100M—and a failed airport baggage rollout to show optimism bias, then documents building a practical planner: a UX Research Pocket Calculator implemented as an Outsystems low-code app that maps every subtask, uses crowd-agreed effort estimates, accounts for waiting times per participant profile, outputs spreadsheets, and shows whether focused time suffices. AI helps with summaries but fails at clustering and transcripts, so teams revert to manual thematic analysis; early rollouts improve planning and prompt developer interest.
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chapters (7)
- 0:00Introduction and planning fallacy
- 3:56AI in UX research expectations
- 8:48Balancing AI and human oversight
- 13:32Understanding research problems
- 16:02Optimism bias in planning
- 19:53UX research calculator tool
- 25:41Key takeaways and conclusion
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