Transforming State & Local Gov & Education with AI Powered Apps
summary
County IT started the work 4–5 years ago with an Ava 4.5-year pilot that answered high-volume service questions and now plans an Ava 2.0 roadmap integrating document search, website-wide conversational search, and links to backend systems. Current pilots include a Copilot pilot with Microsoft and searchable indexes for board minutes, county code, procurement contracts and property records; adoption metrics show rising traffic and many new use cases, and the program follows a 0–60 day Horizon 1 use cases rollout into midterm and longterm integrations.
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chapters (16)
- 0:00Introduction and welcome
- 1:29AI trends in government
- 3:36Generative AI fundamentals
- 7:06AI bots vs traditional bots
- 9:51AI use cases in government
- 13:29Three horizons of AI adoption
- 14:34Fireside chat introduction
- 15:17Holly Harel’s background
- 16:41Arlington County’s AI journey
- 18:27Staffing and team building
- 21:16Budget and funding strategies
- 23:23AI governance evolution
- 25:29Human-in-the-loop approach
- 27:16Current pilot programs
- 29:24Future use cases
- 31:51Final thoughts and Q&A
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