Building a culture of courage
summary
A concrete playbook: Etsy gives every engineer autonomy to deploy (up to about 60 pushes per day) using a shared push queue and a staging server called the princess, with code reviews and a quirky three-armed sweater prize for spectacular outages. Hacker School/Recurse Center social rules — "no well actually", "no feigned surprise", "no backseat driving", "no SLE-isms" — reduce shame, encourage questions, and let mistakes become rapid learning opportunities rather than blameable crimes.
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chapters (12)
- 0:00Intro
- 1:18The problem
- 7:02University
- 8:39"Professional" communities
- 9:31Meritocracy
- 13:46Passing on knowledge
- 15:56A new culture
- 21:38Good intentions
- 22:56Asking questions
- 24:34Answering questions
- 26:20Taking action
- 31:23failure shame
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