Digital disruption in the public transport sector through FOSS community engagement
summary
A public transport agency born-digital in 2016–17 replaces slow vendor procurement by assembling open planner and other open‑source components and ships a working prototype in six months, triggering sector change and becoming a core maintainer; vendor cycles of nine months contrast with the rapid build. A 15‑interview study defines a community engagement model, documents spillover of interoperable APIs and SDKs, and notes the community now includes about 300 developers.
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chapters (10)
- 0:00Introduction
- 1:01Open source research limits
- 2:32Digital transformation in public orgs
- 6:04Public transport disruption case
- 7:51Study methodology
- 13:53Community engagement
- 17:25Implications for transformation
- 21:49Open source transformation pathways
- 25:21Research outcomes and impact
- 26:46Q&A
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