Dispatch: Crisis Management Automation for the Entire Organization
summary
Netflix builds Dispatch, an orchestration platform that programmatically creates incident Slack channels, docs and tracker resources from a web form or slash command, integrates on-call services and enforces five roles (commander, scribe, liaison, reporter, participant). It sends ephemeral welcome messages plus email, pins tactical reports and supports lifecycle transitions (active → stable → closed) while collecting timing/cost metrics, basic forecasting and dashboards. Dispatch is open source and runs in production.
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chapters (9)
- 0:00Introduction
- 3:15Goals
- 8:33Orientation Engagement
- 10:15Incident Management
- 15:45Communication
- 17:42Reporting
- 19:31Lifecycle Management
- 20:58Incident Insights
- 23:07Key takeaways
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