Driving data use cases in the insurance business
summary
UNIQA reports running ~40 companies across 18 countries with 16 million customers and a ten‑person group data analytics team that focuses on rapid MVPs, backtests and retraining. Concrete deployments include real-time car damage detection using image recognition on used vehicles, document OCR and extraction to feed claims and pricing models, and pilot use of LLM for internal knowledge management to surface policy answers. Claims: 70–80% of effort is data prep, current maturity ~3.4/5 vs potential 4.4/5.
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chapters (8)
- 0:00Introduction
- 2:00Why analytics matter
- 5:30Data potential in insurance
- 10:38Building use cases
- 12:45Insurance use cases
- 19:28Unica examples
- 25:48Success factors
- 30:22Assessing use cases
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