Mayday, Mayday: Starting a job w/ a production incident
summary
Claims that starting a job by jumping into a live production incident accelerates onboarding, showing how components connect and how teams operate; practical tactics include offer to scribe and keep a visible timeline, sit between the two most experienced people to overhear troubleshooting, only ask crucial questions, volunteer to monitor fixes, and join the post‑incident review. Outcome: rapid learning about architecture and runbooks, immediate team trust, and a clearer path to permanent fixes rather than band‑aids.
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