DevOps: Choose Your Own Boss
summary
Company runs mission‑critical outsourcing with a one‑page SLA and a single KPI: 100% customer satisfaction. To scale a no‑manager model it implements Choose Your Own Boss: colleagues nominate and vote, 25 people apply and selection uses a 60/40 rule (60% ready, 40% learn on the job). Coaches get basic listening training, have their own coaches, and use intervision plus an appraisal tool and peer reviews. Result: more regular attention, scalable coaching, measurable uptick in customer satisfaction.
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chapters (17)
- 0:00Intro
- 0:22Agenda
- 1:02Mission Critical IT Outsourcing
- 2:32Dutch Harbor Pilots
- 4:09Working with customers
- 5:26Selfsteering teams
- 6:11Creating work around a person
- 7:15The problem we face
- 9:01Why choose your own boss
- 10:10How we decide
- 11:02Selftest
- 11:36Who became coaches
- 12:42Can I be your coach
- 13:36Its a contract
- 14:56Benefits
- 16:51Next steps
- 18:19Questions
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