Digital Transformation and the Veri SM Approach
summary
VeriSM is a value-driven service management model for enterprise digital transformation that centers strategy on high-level principles and a central "management mesh" assessing resources, environment, practices and emerging technologies. It identifies gaps between principles and capabilities, recommends blending agile, dev, support and UX practices, and offers a three-tier certification path (Foundation / Professional / Leader); early adopters and public pilots (Microsoft Services, FCL) and case studies document initial results.
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chapters (17)
- 0:00Digital transformation intro
- 1:03Veri SM model context
- 2:26Integrated service management
- 3:55Mallet management method
- 7:49Resources and environment
- 10:37Existing practices eval
- 12:01Model construction
- 13:07Key service delivery
- 14:59Continuous evolution
- 15:23Available formations
- 17:10Veri SM resources
- 17:31XINÉ certifications
- 19:21Certification paths
- 20:48Q&A
- 21:30Model deployment
- 22:37Case studies
- 26:25Conclusion
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