“We need to talk” - How to receive feedback like a boss
summary
Argues that receiving feedback matters more than giving and offers a concrete five-step system called SERIF: solicit, embrace, repeat, investigate, follow up. Uses a mirrored goal‑behavior‑impact question to elicit specific, actionable comments (give goal, describe action, ask impact). Advises to listen without defending, repeat with “If I understand you correctly…” to check alignment, then probe for frequency, examples and wider impact to build a 360° view before committing to fixes. Claims this reduces conflict and yields repeatable improvements.
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chapters (8)
- 0:00Introduction to feedback
- 1:02Why receiving feedback matters
- 2:25Soliciting feedback effectively
- 3:48Embracing feedback without reacting
- 6:14Relationship vs situation in feedback
- 8:22Investigating feedback with questions
- 10:07Following up on feedback
- 11:33Q&A on feedback listening
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