1+2 is 13: The power of collaborative ecosystem
summary
Claim: ecosystem-driven businesses make one plus one equal thirteen by orchestrating partners rather than competing alone. Built a unified technology platform and rule engine for device lifecycle management that plugs manufacturers, logistics, parts suppliers, retailers and service centers together. It powers Apple Care, Samsung Care+ and OnePlus Care, runs in 11 countries, connects 43,000 retail points and 16,000 service touchpoints, cuts operational inefficiency, and saw platform revenues jump fourfold during COVID as adoption spikes.
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