Building in a Brave New World
summary
A practical playbook: teams build and ship real fixes fast — one company adds customer-facing features in three weeks and donates 100,000 masks to keep technicians working; its contractor community of 7,000 customers shares best practices and collectively returns revenue to above pre-COVID levels. Another uses 1,000,000 pieces of community feedback to set product priorities, hires 60+ industry experts, and points to customer wins (examples: $2M → $9M growth) as proof the changes work.
AI-written summary · about
chapters (7)
- 0:00Intro
- 0:20How has the world changed
- 1:51Biggest challenge
- 6:17How to keep morale high
- 9:19What is innovation
- 13:01Three core values
- 17:57Service Titan
