Bringing modern design to a 400 year old company
summary
Posti (founded 1638) reorients from mail to e‑commerce by treating design as strategic, not cosmetic: a federated design system spans 14 teams, uses Figma, Storybook, zeroheight, Miro, Slack and tracks adoption, contributions and accessibility; success ties to measurable CSAT and a Customer Experience Index; contributions flow from proposals in a Figma file into Slack conversations; the design system reduces design time, enforces cohesion, and scales as component adoption and contribution counts grow.
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