Choose Your Own (QA) Adventure
summary
Applies Total Quality Management to software: a quality process deployed at Envato that shifts responsibility from a siloed QA team to developers and product, cuts defect-related costs by catching issues earlier, and insists on Jira checklists and detailed PR templates with step‑by‑step manual test cases. Practices include qualified code review with local/staging manual testing, pairing/mobbing with remote-control tools, blameless postmortems, automated test coverage, and the surprising observation that the “happy path” only hits about 5% of users.
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chapters (11)
- 0:00Software quality without QA
- 3:49Total Quality Management
- 5:55Employee empowerment in TQM
- 7:21Fact-based decisions
- 8:24Continuous improvement in agile
- 10:33Quality as everyone's responsibility
- 11:37TQM adoption traits
- 15:50Quality culture success
- 18:38Dev team practices
- 28:46TQM for software teams
- 29:30Takeaways and Q&A
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