Cloud Native Transformation: How Ticketmaster is Changing Culture and Speeding Up

on YouTube ↗34m

" summary

Ticketmaster moves from months-long launches to minute-scale infrastructure provisioning, cutting a multi-year MySQL upgrade and reducing deploy time from ~20 minutes with low confidence to ~1 minute on the new platform. The company manages 21 ticketing systems and ~20,000 virtual machines, endures spikes from 0 to 150 million transactions, and reorganizes into ~65–100 cross-functional teams. Cloud stack centers on Kubernetes + Tectonic + Prometheus + Helm and daily delivery with measurable tech and team maturity models.

AI-written summary · about

" chapters (26)

1. 0:00Intro
2. 0:56ABOUT TICKETMASTER HISTORY
3. 2:09TICKETMASTER TECH SCALE
4. 3:48COMPETITIVE LANDSCAPE
5. 4:59PAST CHALLENGES Technical Operations
6. 6:44SCALING ALWAYS ON
7. 8:05LEAN TRANSFORMATION
8. 9:53AUTONOMOUS DELIVERY TEAMS
9. 11:39TRANSFORMATION INSIGHTS
10. 12:29MATURITY MODELS
11. 13:17TECH MATURITY DATA
12. 14:24TECH MATURITY MODEL SNIPPET
13. 15:09TECH MATURITY TESTIMONIALS
14. 16:16TEAM MATURITY MODEL SNIPPET
15. 17:00TEAM MATURITY SCORING SYSTEM
16. 19:32LEADERSHIP TRANSFORMATION Had to change what operations leaders valued
17. 20:53LEADERSHIP TRANSFORMATION: HOW? WHAT
18. 22:35TECHNICAL OPERATIONS TEAM 225+
19. 24:16IDEAL CLOUD NATIVE TEAMS
20. 25:58TRADITIONAL INFRASTRUCTURE PROJECTS
21. 26:41FLEXIBILITY Cloud native projects demand flexible framework
22. 27:40LEAN PRACTICES INCEPTIONS
23. 29:10PROJECT LEADERSHIP
24. 30:48COMMUNITY & PARTNERSHIPS
25. 32:06SPEED TO DELIVERY: SYSTEMS
26. 32:45NEW TICKETMASTER WEB PLATFORM ON KSS

" related talks

• 34mBringing 1976 into 2016: Ticketmaster’s Public Cloud and Kubernetes StrategyJustin Dean · KubeCon + CloudNativeCon North America 2016
• 44mVax to K8s: Ticketmaster's Transformation to Cloud Native DevopsHeather Osborn · LISA17
• 36mDoubling Down on DevOps: Global Transformation at TicketmasterJustin Dean · DevOps Enterprise Summit London 2016
• 59mHow Ticketmaster runs Kubernetes for 80% less without managing VMsTim Nichols, Jesus R. Carrillo, Tomer Hadassi · AWS re:Invent 2019
• 28mDevOps in the Enterprise: A Transformation JourneyJody Mulkey · DevOps Enterprise Summit 2015
• 14mKeynote: Lessons and Rhythms from the Hybrid CloudFrancis Arigo · Open Networking Summit North America 2018
• 16mKeynote: Partnered LeadershipBindi Belanger · Open Source Summit North America 2017
• 24mFrom Lift-and-Shift to K8s: A Two-Phase DevOps ModernizationHarris Baskaran · Conf42 DevOps 2026