Alert, everything's on fire! How to manage technical incidents
summary
PayFit describes how they transformed incident management over one year, moving from hiding problems in Jira to a structured, tool-supported process used daily (about one incident per day). The talk covers severity assessment, internal and public communication, mitigation and troubleshooting, automation and tooling, post-mortems, and on-call practices, with concrete lessons and actionable tips for reducing technical debt and improving continuous improvement.
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chapters (12)
- 0:00Incident management introduction
- 3:09What is an incident
- 8:03Declare and assess severity
- 14:03Incident commander role
- 21:02On-call management and rotations
- 25:38Alerting and detection tools
- 28:25Internal and external communication
- 33:17Incident resolution and mitigation
- 35:42Postmortem and continuous improvement
- 38:09Inent.to tool demo
- 40:13Key points and best practices
- 42:19Conclusion
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