We want to believe, but we don't
summary
Claims that diversity makes better products are backed here by concrete failures and fixes: image-tagging algorithms that mislabel people as animals, Google and Flickr auto-tagging failures; a measurable improvement when a company sets a public target, Accenture hitting gender targets; hiring rules that exclude qualified applicants via unnecessary degree or internship requirements; concrete proposals — interview every applicant from underrepresented groups, actively recruit, change job ads, and measure whether product quality and team retention actually improve.
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chapters (11)
- 0:00Introduction
- 0:23Diversity efforts failing
- 2:07Accenture’s diversity targets
- 3:32Societal impact opportunity
- 3:55Marginalized people underestimated
- 4:59Incremental diversity falls short
- 5:42Believe marginalized voices
- 6:47Self-management growth
- 8:11Unconscious biases in hiring
- 9:16Trust people to succeed
- 9:58Conclusion
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