WWDC 2018 Daria Leshchenko

on YouTube ↗07m

" summary

SupportYourApp provides phone, email, live chat and social media support for software companies, handling 24/7 support or business‑hours coverage in 15 languages. Staff train on a product for 2–6 week ramp before taking tickets, then can escalate to level 2 remote troubleshooting using remote‑connect tools, collect logs, set up client machines, issue coupons and even handle pre‑sales questions; suitable for single‑dev shops up to larger apps with high ticket volume.

AI-written summary · about

" chapters (6)

1. 0:00Intro
2. 0:22Support Your App
3. 0:54Show Sponsors
4. 1:20Support
5. 1:48Training
6. 5:35Outro

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