One-on-One with Rich Merrett
summary
Successful production requires an AI-empowered workforce plus governance and on‑boarded subject matter experts who re-engage as models change, with model refresh cycles cited as every six months to avoid POC purgatory. Practical wins include pipelines that auto‑synthesise meeting transcripts and images into client summaries so staff stop note‑taking and restore real conversations. Events serve to validate approaches by exposing cross‑industry reuse cases and revealing where teams lack skills or change‑management to scale pilots.
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