Opening Remarks with Lisa Fernihough
summary
Scaling AI is framed as an operational and organizational challenge not a research one with data showing 70% of leaders see AI as a priority and only 5% deliver consistent returns and examples include testing AI voice agents for government and deploying AI across KYC compliance and ERP and forensic work. The core bottlenecks are concrete: fear, friction, focus — recalibrating controls, redesigning workflows end to end, and shifting from pilots to productionized “new production lines.”
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