One-on-One with Dan Blundell
summary
Company launches structured AI program less than six months ago and broad adoption across teams runs at about four months; program is co-sponsored by CTO and CPO and purposely led with people change rather than gimmicky features. Engineering experiments stay internal while customer-facing uses are limited to support augmentation, pending codifying brand voice. Approach prioritizes rapid learning with progressive guardrails, warns against taking cost savings before proving outcomes, and balances speed with safety.
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