A Chatbot to Combat the COVID Health Crisis
summary
A team from Sngular describes a COVID chatbot built for the Spanish government to fight misinformation and reduce pressure on telephone hotlines. The talk covers the challenges encountered, the solutions implemented, and reports that the chatbot was used by about 15,000 people between March and June 2020.
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chapters (8)
- 0:00Introduction
- 3:10Project origin and goals
- 7:49Mass mobilization and hackathon
- 13:48Technical design and architecture
- 27:16Launch and early results
- 33:40Technical challenges and solutions
- 45:12Scalability with serverless
- 54:54Lessons learned and closing
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