Interview with

on YouTube ↗11m

" summary

Company launches the Digital Operation Center, a shared dashboard that aggregates user data into a single view usable on a wall, phone or laptop and meant to coordinate teams. Announces a global distribution deal and a direct Accenture investment to scale enterprise rollouts. Debuts the Customer Performance Index built from monitoring 150 billion user experiences, ranking top 100 brands; examples include Trump 88 and Jeb Bush 70, with 41 of the top 100 US retailers measured.

AI-written summary · about

" chapters (8)

1. 0:00Interview introduction
2. 0:20Digital Operation Center launch
3. 1:24Partnership with Accenture
4. 2:29Introducing Customer Performance Index
5. 4:37CPI surprising results
6. 6:24CPI real-time scoring
7. 8:28Milliseconds and revenue loss
8. 9:32SOASTA growth and plans

" related talks

• 12mLaunches Digital Operations Center (DOC)Mike Hendrickson · Velocity Santa Clara 2015
• 10mInterviewBen Rushlo · Velocity Conference Santa Clara 2014
• 09mTom Lounibos (SOASTA)Tom Lounibos · Velocity 2016 Santa Clara
• 09mInterview with SOASTA's Gamiel GranGamiel Gran · Velocity Santa Clara 2015
• 24mPost-Digital Shift: Exponential Business Models for Precision Decisions at ScaleRay Wang · Aerospike Virtual Summit ’20
• 12mUnlocking the Secrets of Client DataRoei Berkovich · ReactNext 2023
• 29mGood, Better, Best, Mobile User ExperienceFred Wu · SREcon17 Asia/Australia
• 05mContinuous PerformanceStijn Polfliet · Velocity Conference Amsterdam 2015