Remote Discovery: Creating Understanding Together Separately
summary
A rapid remote discovery runs within a week for a large client using Miro, Zoom and a document camera with two four‑hour blocks over two days. Activities include templated personas, a combined journey/empathy map, live mind‑map capture, clustering hundreds of stickies into a spreadsheet, and distilling three personas into illustrated day‑in‑the‑life scenarios. Outcome: deliverables guide design, client is pleased, spontaneity and quick sidebars are lost, and the moderator spends significant prep and post‑session time.
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chapters (8)
- 0:00Introduction to remote Discovery
- 2:10Building a remote Discovery team
- 5:44Lessons from adapting exercises
- 10:56Creating Persona and mission statements
- 13:44Analyzing user data and emotions
- 17:12Reviewing session outcomes and feedback
- 19:41Advantages of remote collaboration
- 21:07Summary and future of Discovery
