Försäkringskassan, Matrix and Sweden’s public sector
summary
Försäkringskassan builds a multi-tenant public collaboration platform (SOS) running Nextcloud document collaboration, Element on OpenShift and Jitsi with Outlook plugin for Swedish agencies. The agency handles 35,000 cases/day, pays ~230 billion SEK/year and serves ~50 agencies via these services; first Nextcloud went live early 2022 and Element production landed just before summer. Deployments use enterprise support, Helm charts, two‑factor/smartcard and air‑gapped options; digital whiteboard, E2E file encryption, collabora editing and speech‑to‑text are on the roadmap.
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chapters (9)
- 0:00Introduction and background
- 2:08Agency mission and IT
- 4:42Developing the SAFOS platform
- 7:07SAFOS core principles
- 11:56Collaboration and Matrix
- 18:37Current status and future
- 24:57Lessons and insights
- 26:36Q&A session
- 28:35Closing remarks
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