eCommerce How the industry weathers a crisis
summary
A presentation from Startup Village’s Women in Tech track examines how the COVID-19 crisis is reshaping e-commerce. It covers pandemic-driven changes in consumer behavior, recommended technologies (especially data and tech tools) to improve customer service, and practical steps businesses should take to cope with the crisis.
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chapters (9)
- 0:00Crisis impact
- 2:50Consumer behavior shifts
- 7:02Trust and brand authenticity
- 10:36Tech for customer engagement
- 15:11AI in business transformation
- 20:30Online delivery success
- 25:04Tech for startups
- 28:53Supply chain challenges
- 31:22Summary and outlook
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