How to lead when you just don't know the tech
summary
An in-house customer text box is deployed to collect missing-item requests and is integrated with a PIM; the project requires reversed data flow into the PIM, revealing a 15-parameter field model and unreadable acronyms. Leadership strategy focuses on peel the onion layer approach, a stakeholder power/interest matrix, and three social skills (persuasion with “because”, deliberate listening pauses, and networking). The feature ships after iterations and is actively helping assortment prioritization weeks later.
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chapters (6)
- 0:00Leading without deep tech
- 3:04Leading unfamiliar tech initiatives
- 10:32Strategies for unknown tech
- 14:29Social skills for tech leadership
- 23:29Trust in leadership
- 25:10Closing takeaways
