Per Aspera ad Productum: Turning Processes into Products
summary
Argues that SRE throughput rises when manual workflows become products: break processes into five reusable steps and build an interface that ties them together, not just scripts. Uses ask action approval wait report as the core blocks, implements the masked-domain flow (CSR generation, DNS, validation) as a single system and wires approvals into CSR + DNS + GitHub PR for auditability. Applies clarity/minimalism/progressive-disclosure UX, adoption skyrockets and the rollout follows an Understand–Implement–Improve loop.
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chapters (11)
- 0:00Turning processes into products
- 2:22Limits of automation in workflows
- 3:46Automation as engineering
- 5:32Breaking down manual processes
- 8:01Medallia domain masking case
- 10:07Why automation fails without adoption
- 11:31Designing products like Apple
- 12:35Seven UX principles for automation
- 18:16Adoption success and human factor
- 18:59Hardship to the product
- 19:20Three-step process refactor
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